1. Introduction
1.1 These Terms and Conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The terms and interpretations defined in these Terms and Conditions are listed in Section 26.
2. Acceptance
2.1 You represent and warrant that:
(a) You are authorized to enter into a legally binding contract with us; and
(b) You are not prevented by applicable laws or contracts from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these terms.
2.3 You represent and warrant that you have not:
(a) Been convicted of a computer or internet-related offense; and
(b) Been previously denied access to products or the website.
2.4 We reserve the right to deny you access to our website if we deem such denial necessary or appropriate.
2.5 Placing an order signifies:
(a) Your representation and warranty that you have read these Terms and Conditions carefully and in full;
(b) Your offer to purchase the order solely in accordance with these Terms and Conditions;
(c) Your agreement that any order confirmation is based solely on these Terms and Conditions; and
(d) Your obligation to comply with these Terms and Conditions.
2.6 If you do not accept these Terms and Conditions, you may not use the website or purchase products.
2.7 You must explicitly accept these Terms and Conditions to:
(a) Submit information to or through our website; or
(b) Purchase a product.
2.8 By visiting our website, purchasing products, or accepting these Terms and Conditions:
(a) You also accept our Privacy Policy; and
(b) You accept our Acceptable Use Policy and agree to comply with it (see Section 12 below for more details).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not accept these Terms and Conditions, you cannot place an order or communicate with us.
3. Personal Use
You confirm that you are using the website to purchase products solely for your personal use and not for commercial purposes, as a principal and not as an agent or on behalf of another person.
4. Prices
4.1 We will do our best to ensure that all details, descriptions, and prices of products appearing on our website are accurate. However, errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel your order. If we are unable to contact you or do not receive a response from you, the order will be considered canceled, and you will receive a full refund. If you choose to confirm your order, we will arrange delivery and charge or refund the difference via your original payment method.
4.2 We are not obligated to fulfill an order if the price listed on the website is incorrect (even after you have received an order confirmation).
4.3 Prices may be subject to change from time to time. However, such changes will not affect an order for which an order confirmation has been sent.
5. Placing an Order
5.1 All orders are subject to stock availability. If available, you will receive an order confirmation acknowledging receipt. If stock is insufficient or delivery is not possible, we will notify you and refund any payments made.
5.2 A contract is formed only when we issue an order confirmation and only for the product(s) listed therein. These Terms and Conditions apply to the exclusion of all other terms.
5.3 If your order includes more than one product, items may be delivered in separate shipments.
5.4 We may remove products or change website content at any time and are not liable for such removal or changes.
5.5 We may reject or cancel any order at any time (including after sending an order confirmation) without liability to you.
5.6 If we cancel after receiving payment (even after order confirmation), we will refund you in full.
6. Payment
6.1 You can pay using any payment processors listed on our website.
6.2 Promotional vouchers may be entered at checkout (where applicable).
6.3 We may share necessary information (including personal data) with payment processors to process your payment.
6.4 We are not a regulated payment processor or financial service provider and are not liable for processor errors.
6.5 You must provide accurate information and confirm that:
(a) The payment method belongs to you;
(b) You are the legitimate holder of any promotional voucher used; and
(c) You have sufficient funds/credit to pay.
6.6 We are not liable for unauthorized use of your cards by third parties. We may report fraud to relevant authorities.
6.7 You may not initiate chargebacks or cancel payments for products.
6.8 You indemnify us for losses arising from any chargeback or payment cancellation you initiate.
7. Delivery
7.1 We will endeavor to deliver to the address you provide.
7.2 We may provide an estimated delivery date during checkout.
7.3 We are not liable for delays beyond our control.
7.4 Some locations may be undeliverable; we’ll notify you to cancel/refund or arrange an alternative address.
7.5 Risk passes on delivery unless delayed due to your breach, in which case risk passes when delivery would have occurred.
7.6 If you cannot accept delivery, carriers may leave instructions for re-delivery/collection.
7.7 If delivery is delayed due to unreasonable refusal or failure to collect, we may charge reasonable return and associated costs.
8. Cancellation or Modification of Orders
8.1 After placing an order, you may request cancellation or modification by emailing us.
8.2 Our system processes orders quickly; refunds before receipt are generally only possible within 24 hours of ordering.
9. Faulty Products
9.1 Products are standard and not custom to your requirements.
9.2 Website information and materials are provided “as is” without warranties.
9.3 Product images may vary slightly from actual items.
9.4 If an item is faulty, email us with details and photos.
9.5 Return the item per Section 10.
9.6 We will inspect upon receipt; processing time varies.
9.7 We will notify you if we confirm a fault.
9.8 Our sole obligation (at our discretion) is to replace the product (and cover re-delivery) after you return the faulty item.
9.9 We are not liable for additional losses to the extent permitted by law.
10. Returns and Refunds
10.1 Our Return Policy forms part of these Terms.
10.2 You may return within 30 days from receipt; email us with the product to be returned.
10.3 Return shipping costs are your responsibility.
10.4 Refund eligibility requires our receipt and inspection of the returned item.
10.5 Items must be unused, with tags intact, and in original packaging. Returns in unacceptable condition may be refused.
10.6 Processing time varies.
10.7 If approved, refunds are issued to the original payment method after approval notice.
10.8 Cancellation is complete once we receive the goods.
11. Vouchers
11.1 You can use promotional vouchers/discounts at checkout.
11.2 Enter the voucher/discount code at checkout.
11.3 Applied vouchers/discounts reduce the order total.
11.4 Only one voucher/discount per order.
11.5 Voucher balances have no cash value and do not bear interest.
11.6 If a voucher doesn’t cover the full amount, pay the difference via another method.
11.7 If you return an order paid with a voucher, the voucher value is not refunded; any additional payment may be refunded.
12. Permitted Use (Acceptable Use)
12.1 You must not perform any Prohibited Actions, including: damaging site performance, unlawful use, distributing malware, automated scraping, violating robots.txt, using data for direct marketing, contacting users from collected data, launching network attacks, reverse engineering, building competing services, reselling access, framing, altering copied materials, or making fraudulent orders.
12.2 You are liable for damages we incur due to your Prohibited Actions.
12.3 Notify us promptly if you become aware of any Prohibited Actions.
12.4 Information you provide must be accurate, lawful, and non-infringing.
12.5 Provide identity verification documents upon request and keep your information current.
12.6 You are responsible for complying with all applicable laws.
12.7 Email us if you see any material or activity violating these terms.
13. Links to Our Website
13.1 Third-party links are for information only and are not endorsements.
13.2 We do not control third-party content.
13.3 You may link to our homepage fairly and legally without harming our reputation.
13.4 No link may imply association or endorsement where none exists.
13.5 No linking from sites you don’t own.
13.6 No framing; link only to the homepage.
13.7 We may withdraw linking permission without notice.
13.8 Linked sites must meet our content standards (see Section 12).
13.9 Contact us for approval if your linking plans differ from this Section.
14. Intellectual Property Rights
14.1 The website’s code, structure, and organization are protected.
14.2 We own or license all IP rights in the website and its content.
14.3 Use content only for personal, non-commercial purposes per these terms.
14.4 Notify us of suspected IP infringements.
14.5 Do not use our trademarks without prior written permission.
15. Data Protection
15.1 Our Privacy Policy forms part of these Terms.
15.2 We use cookies; by accepting these Terms, you agree to cookie use as described in the Privacy Policy.
15.3 We process personal data per your instructions and take reasonable security measures.
15.4 Sale-related information may be shared electronically with our staff and representatives unless otherwise agreed.
16. Viruses
16.1 We do not guarantee the site is bug/virus-free.
16.2 You should use your own antivirus software.
16.3 Do not introduce malware.
16.4 Do not attempt unauthorized access.
16.5 No denial-of-service attacks.
16.6 Breaches may result in termination and reporting to authorities.
17. Liability
17.1 Subject to 17.13, we disclaim liability to the fullest extent permitted by law for losses arising from third-party or user content, accuracy of site content, product descriptions/specs, reliance on site information, site inaccessibility, or events beyond our control.
17.2 We are not liable for lost profits, opportunities, goodwill, savings, or indirect/consequential losses.
17.3 Our total liability is limited to the greater of USD 1,000 or 5× the price you paid for the relevant products, less any unpaid amounts you owe us.
17.4 Claims must be brought within one year of the act/omission.
17.5 You cannot bring claims personally against our staff or representatives.
17.6 All implied conditions/warranties are excluded to the fullest extent permitted.
17.7–17.12 Clarify single-claim aggregation, joint liability, contribution, and apportionment principles.
17.13 Exclusions/limits do not apply to death/personal injury due to negligence, fraud, non-excludable liabilities, or minimum amounts required by law.
17.14 These are the exclusive remedies available.
18. Indemnification
18.1 You will indemnify and hold us harmless from claims/losses arising from your breach, fraud/negligence, or site use.
18.2 You must reimburse our reasonable costs relating to indemnifiable claims.
19. Force Majeure
19.1 If a force majeure event lasts more than one week, we may terminate with a refund for undelivered products.
19.2 We may determine necessary resolutions to fulfill obligations during force majeure.
20. Amendments
20.1 We may amend these Terms. We’ll notify you in advance of material changes we believe may be detrimental.
20.2 If you do not accept changes, stop using the website and purchasing products.
20.3 Where you previously consented to these Terms, we may seek your renewed consent to revised Terms before your next purchase.
21. Your Breach
21.1 If you breach these Terms (or we reasonably suspect it), we may warn, suspend, refuse payments, block access, contact ISPs, and/or take legal action.
21.2 Do not attempt to circumvent suspensions or blocks.
22. Termination and Suspension
22.1 You may stop using the website at any time.
22.2 We may suspend the website for any reason with or without notice.
22.3 We may suspend/terminate if your use creates legal risk or disrupts others.
22.4 We will generally notify you in advance, but may act immediately at our discretion.
22.5 We do not guarantee continuous availability and are not liable for interruptions.
23. Effect of Termination
23.1 Termination ends our service obligations.
23.2 You have no claim for loss of rights/business due to termination.
23.3 Sections 17 and 18 survive termination; accrued rights remain unaffected.
24. General Provisions
24.1 You may not assign rights under these Terms.
24.2 Rights and remedies are cumulative.
24.3 Hosting is outsourced to a third party.
24.4 If any provision is invalid/unenforceable, it is valid to the maximum extent permitted; others remain unaffected.
24.5 No waiver arises from delay or failure to exercise rights.
24.6 No third-party consent is required to exercise rights.
24.7 These Terms benefit only you and us and are not enforceable by third parties.
25. Applicable Law
25.1 These Terms (and non-contractual disputes) are governed by the laws of Hong Kong.
25.2 Disputes shall be finally resolved by arbitration in Hong Kong before one arbitrator; proceedings in English. The governing law of this arbitration clause is Hong Kong law.
26. Interpretation
26.1 Definitions:
“Contract” means your order accepted per paragraph 5.2;
“Customer” means any natural person placing an order on the Website;
“Delivery Address” means the delivery address specified in the Order;
“Estimated Delivery Date” means an estimated delivery date;
“Force Majeure” means events beyond our reasonable control as described;
“Indemnified Parties” means us, our affiliates, and their officers, employees, contractors, and agents;
“Intellectual Property” includes all IP rights;
“Order” means your order to purchase products;
“Order Confirmation” means the email confirming your order;
“Payment Processor” means any third-party payment processor we engage;
“Product” means any product offered on our Website;
“Website” means the website;
“Website Infrastructure” means our systems (including code) enabling the Website.
26.2 “Paragraphs” refer to paragraphs of these Terms.
26.3 Headings are for convenience only.
26.4 Singular includes plural and vice versa; gendered words include all genders; “person(s)” includes any legal or natural person.
Please email us if you have any questions or concerns regarding these Terms and Conditions, the Website, or the Products.
Company Information
Store Name: Nuvanlife
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Company Number: 76961517
Email: support@nuvanlife.com
Phone: +1 205-547-8017
Customer Service Hours:
Monday to Saturday — 9:00 AM to 6:00 PM