Return Policy

Nuvanlife – Return & Refund Policy

30-Day Easy Returns

At Nuvanlife, your satisfaction matters. If you’re not fully happy with your purchase, we offer a simple and transparent return process.

Return Policy Overview

Return Window:
You have 30 days from the day you receive your order to request a return.

Item Condition:
Returned products must be unused, in original condition, and sent back with all original packaging and accessories.

Easy Return Support:
Our customer support team is always available to guide you through the return process.

Return Costs

Defective or Incorrect Products – Free Return
You will not be charged any return fees if the product is:

  • Incorrect

  • Damaged during delivery

  • Defective in any way

Customer Remorse – Return Shipping Paid by Customer
If the return is due to:

  • Ordering the wrong product

  • No longer wanting the item

  • Change of mind

Then the customer is responsible for the cost of return shipping. Shipping fees are non-refundable.

How to Return an Item

  1. Contact Us
    Email our team at support@nuvanlife.com with your order number and the reason for your return.

  2. Prepare Your Package
    Repack the item securely in its original packaging, including all accessories, manuals, and tags.

  3. Send It Back
    Follow the instructions provided in your return authorization email and drop the package at the designated carrier location.

Refund Process

  • Inspection:
    Once we receive your returned item, our team will inspect it to ensure it meets the return requirements.

  • Refund Timing:
    After approval, your refund will be processed. Refunds typically appear in up to 7 business days, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item (size, color, or product), simply contact us. We will help you arrange a quick and easy exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly labeled as non-returnable on the product page.

Contact Information

Store Name: Nuvanlife
Address: 20 E 42nd St, New York, NY 10017, USA

Email: support@nuvanlife.com
Phone: +1 205-547-8017

Customer Service Hours:
Monday to Saturday — 9:00 AM to 6:00 PM


Customer Service Hours: Monday to Saturday — 9:00 AM to 6:00 PM

We aim to respond to all inquiries within 1–2 business days.