🔄 Return Policy
You have 30 days to complete your return.
Refunds will be processed within 7 days.
There are no restocking fees.
To receive the return address, please contact our customer service team.
Note: Hygiene-related items, including toiletries, personal care, and oral care products are non-returnable.
🕒 Return Period
You have the right to return your goods within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
💰 Refunds
Once we have approved the return, you will automatically receive a full refund within 7 days to the same payment method you used for your order.
No restocking fee will be charged for returned items.
A full refund can only be issued once the return is authorized and the item(s) have been shipped back to our warehouse according to the instructions provided.
After we confirm receipt and inspection of the returned order, we will issue the refund if all conditions are met.
🕓 Late or Missing Refunds
If you haven’t received a refund yet, please:
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Check your bank account again.
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Contact your credit card company or bank — it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at support@nuvanlife.com.
♻️ Exchanges
We only replace or reship items if they are defective or damaged.
If you need to exchange an item, please email us at support@nuvanlife.com.
The fastest way to ensure you get what you want is to return the original item and place a new order for the desired one.
🚚 Initiate a Return
To start a return, please follow these steps:
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Contact Us:
Send an email to support@nuvanlife.com with your order number and the reason for the return. Include clear photos of the damages or issues if possible. -
Return Authorization:
Our customer service team will reply with return instructions. Depending on the reason, you may need to provide additional information or documentation. -
Shipping the Return:
Send the product at your own expense to the provided address. Ensure the product is carefully packaged to prevent damage during transit. -
Inspection and Processing:
Once we receive the returned product, we’ll inspect its condition. If all requirements are met, we’ll process your refund.
Please note: Items damaged due to misuse or incorrect handling, or wrong items sent back, will not be eligible for a refund.
📦 Shipping Returns
You will be responsible for paying your own shipping costs when returning an item.
🏢 Company Information
Store Name: Nuvanlife
Company Name: AHEBUYS LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Company Number: 76961517
Email: support@nuvanlife.com
Phone: +1 205-547-8017
Customer Service Hours:
Monday to Saturday — 9:00 AM to 6:00 PM